For FMI’s business partners, keeping up meant checking multiple communication channels as well as the FMIBI Customer Portal. Finding the right information wasn’t always straightforward, especially when working away from a desk.

The challenge was to make these resources available in the same place and accessible on the go, with one unique account login.

The experience had to work for everyone, from business owners and managers to individual team members.

We developed a mobile app connected to FMI's Customer Portal, giving partners access to communications, practical tools and business information from their phones. 

Key features include:

• Centralised communications bringing FMI messages, newsletters and important updates together.
• Lead notifications alerting partners to new enquiries so they can follow up promptly.
• Share of Wallet dashboard showing spending across product categories and progress towards targets.
• News and videos about industry insights, product information and practical demonstrations.
• Knowledge Hub providing technical documentation and other useful resources.
• Warranty tools with easy access to warranty-related information.
• Events calendar featuring upcoming events and activities.
• Customer Portal integration letting users log in with their existing credentials.
• Team access management allowing business owners and managers to assign roles and permissions through the Customer Portal.